Business EconomyPosted at: Oct 16 2025 1:02AM


UK Retailer Kingfisher plc deepens partnership with TCS to driver AAI-Poweered Transformation across operations

Hyderabad, Oct 15 (uNI) Tata consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, on Wednesday announced it has extended its 15-year partnership with UK Retailer Kingfisher Plc, a leading home improvement retailer with over 1,900 stores across seven countries in the UK and Europe.
Under the new agreement, TCS will help Kingfisher to significantly enhance operational efficiency by deploying automation and artificial intelligence (AI), the IT giant said in a release.
Together, both organizations will establish a joint 'Innovation and Automation Office' to seamlessly integrate emerging technologies and practices, while also reducing operating costs.
To advance Kingfisher's strategic growth, TCS will introduce a domain-focused application support structure aligned with Kingfisher's product and platform approach.
TCS will accelerate the use of automation and artificial intelligence in IT operations by building on the success of ignio™, its SaaS-based AIOps platform, along with its generative AI-powered Application Reliability Engineering solution.
These technologies will provide actionable insights and enable predictive and proactive management of IT systems for the retailer.
Dave Haycocks, IT Services Director, Kingfisher, said, "With our longstanding partner TCS to drive a more agile and efficient IT operation, to grow our business and help our customers and trade professionals build better homes."
This is pertinent to Kingfisher which relies on its scale and operates internationally under diverse retail banners, including B&Q, Castorama, Brico Dépôt, Screwfix, and TradePoint.
Over the last 15 years, TCS has served as Kingfisher's largest technology partner, working across multiple areas, including digital engineering, SAP-integration, content management and business process services.
Shekar Krishnan, Business Unit Head, Retail UK and Europe, TCS, said, "With the combinational power of AI, automation and our deep contextual knowledge, we will help Kingfisher innovate faster, deliver superior customer experience, and drive strategic growth."
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Tags: #UK Retailer Kingfisher plc deepens partnership with TCS to driver AAI-Poweered Transformation across operations
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