Business EconomyPosted at: Dec 13 2025 3:34AM


IndiGo to engage external aviation expert for review and assesssment of recent Operational disruption

Hyderabad, Dec 12 (UNI) IndiGo on Friday announced that the Board has approved the appointment of Chief Aviation Advisors LLC, led by Captain John Illson, veteran Aviation Expert, to conduct an independent expert review and assessment of the recent operational disruption and the contributing factors.
Captain Illson brings more than four decades of aviation experience across the FAA, ICAO, IATA and major global carriers, the airlines said in a statement.
With an illustrious track record in global air transport, he brings extensive expertise in global aviation strategy, customized consulting, safety leadership, setting international standards, and new aircraft technologies.
The objective is to conduct an independent root cause analysis of the recent operational disruption, besides opportunities for improvement, in India’s largest airline that commands 63 per cent market share, said its statement.
This decision follows the recommendation of the Crisis Management Group (CMG) constituted by the IndiGo Board.
As part of its assessment, the CMG advised commissioning an independent expert review in the matter.
With the Board’s approval now in place, the review will begin at the earliest, and the independent expert reviewer will submit a comprehensive report to the Board upon completion, the statement added.
Meanwhile, the airlines announced compensation of Rs 10,000 in the form of travel vouchers to each passenger whose flight was cancelled or delayed for long between Dec 3-5. The vouchers can be used for flights in the next 12-months.
This compensation is in addition to the commitment under the existing Government guidelines as per which, IndiGo will provide compensation of Rs 5,000 to Rs 10,000 depending on the block time of the flight, to those customers whose flights were cancelled within 24 hours of departure time.
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