Business EconomyPosted at: Oct 15 2025 7:58PM


Smarsh unlocks ‘AI-ready’ communication data by adopting open platform strategy

New Delhi, Oct 15 (UNI) Smarsh, the global leader in digital communications, today unveiled powerful new capabilities designed to give financial institutions unprecedented access and control over the communication data, an official statement said.
Smarsh is enabling global organizations to transform fragmented, siloed information into an AI-ready asset for both compliance and business intelligence.
Tom Padgett, president of Enterprise Business at Smarsh, said, “For too long, a unified view of risk has been blocked by closed platforms and siloed systems. We’ve committed to an open platform because the future belongs to organizations that leverage data across their business. We’re giving customers the freedom to be in control and build on their terms. Unlocking the full value of their data provides them a clear competitive advantage.”
The company’s new Data Acquisition API simplifies and centralizes the process of gathering communication data from any source, including custom or niche platforms.
This reduces integration costs and complexity while turning raw data into actionable intelligence.
With these capabilities, financial institutions can unify their data streams for a complete 360-degree risk perspective.
Smarsh is also giving businesses greater control through customizable data pipelines. Its “Bring Your Own Model (BYOM)” feature allows institutions to plug their proprietary risk models directly into the Smarsh platform using a no-code interface.
Meanwhile, “Bring Your Own Signal (BYOS)” lets organizations integrate external behavioral signals—like trade alerts or system logs—alongside communication data for deeper, context-rich insights into potential risks.
Built with an AI-ready foundation, these innovations are designed to close the gap between fragmented data and the quality needed for advanced AI adoption.
The platform’s Multilingual Risk Detection, powered by Smarsh’s Intelligent Agent and domain-trained Large Language Models (LLMs), enables global organizations to detect insider threats and financial misconduct across multiple languages with higher accuracy and transparency.
Smarsh said these updates will help financial firms handle the growing complexity of communications and regulatory demands, ensuring cleaner, more secure, and AI-compatible data for smarter compliance operations.
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