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Business Economy


TRAI asks telcos to make their Apps, Web ports User-friendly to stop pesky calls

TRAI asks telcos to make their Apps, Web ports User-friendly to stop pesky calls

New Delhi, June 24 (UNI) In its efforts to stop the menace of pesky calls, telecom regulator TRAI has asked the telecom service providers (TSPs) to make their Mobile Apps and Web Portals “user-friendly” for registration of Unsolicited Commercial Communication (UCC).

The TRAI has mandated Access Providers to ensure that options for UCC complaint registration and preference management are easily accessible on Access Providers’ mobile applications and websites.

Also, essential details for the registration of complaints should be automatically populated, if users grant permission to access their call logs and other relevant data, it said in a Direction to Access Providers.

In furtherance of its efforts to strengthen monitoring mechanisms for UCC, TRAI has implemented amendments to the Performance Monitoring Report formats (PMRs).

In order to have more granular monitoring, all Access Providers will be required to submit PMRs on a monthly basis, as opposed to the previous quarterly reporting cycle.

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