New Delhi, Jun 29 (UNI) Prime Minister Narendra Modi today asked officials to ensure early and effective redressal of consumer grievances and fix responsibility for any laxity in this regard. The officials should do a comprehensive review of the nature of their work, fix responsibility and identify solutions for them, the Prime Minister said during his thirteenth interaction through PRAGATI - the ICT-based, multi-modal platform for Pro-Active Governance and Timely Implementation. Mr Modi asked the officials about the large volume of complaints related to the e-commerce sector, such as booking of tickets and hotel reservations, and the steps being taken to decisively address such issues. He asked for an effective follow-up action within ten days. The Prime Minister was informed about the steps being taken in this regard, including augmenting the capacity of the National Consumer Helpline. Mr Modi reviewed the progress of vital infrastructure projects in the road, railway, power, coal and mining sectors, spread over several states including Uttar Pradesh, Rajasthan, Madhya Pradesh, Maharashtra, Gujarat, Bihar, Odisha, and Uttarakhand. He also took a lok at the progress towards installation of solar pumps across the country. It was noted that solar pumps with a total capacity of 208 MegaWatts have already been installed so far across the country. The Prime Minister discussed various related issues with the Chief Secretaries of several states including Jharkhand, Telangana, Punjab, Chhattisgarh, Gujarat and Uttar Pradesh. He was informed that solar pumps were helping provide clean drinking water in remote and Naxalite affected areas of the country, particularly in South Bastar area of Chhattisgarh. During a review of the preparations for dealing with floods, he emphasized that states should identify vulnerable areas, properly conduct mock drills, and carry out desiltation work to ensure the efficacy of flood-relief mechanisms. He also emphasized the need for efforts towards water conservation. UNI NAZ PR 2037